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Faq
Frequently Asked Questions
Welcome to our love doll heaven FAQ.
Find below the most frequently asked questions.
If you have a question that finds no answer here please feel free to contact us. We will respond within 24 hours.
ORDER INFORMATION
If you are looking for a quick delivery, you may want to take a look at our stock dolls. These dolls are stock sales at the best prices, but cannot be customised. If you want a more specific doll, you can choose from the categories below. These dolls are made from scratch and shipped from our factory in China. It will take about 10-15 days before you get to meet her, but it is totally worth it.
We treat our dolls and our customers with heart. You can find out more here. Also, if you are more interested in what the product really looks like and how our customers feel, you can take a look at the Ready Doll Pictures / Customer Reviews.
Yes, LoveDollHeaven store is legitimate. LoveDollHeaven is a new international and professional adult doll supplier. We are the official authorized seller of TPE/Silicone sex dolls, and we've cooperated with many famous brand sex doll manufacturers, such as SY Doll, SE Doll, Fire Doll, AiBei Doll and etc.
1. Choose an in-stock doll or customize your sex doll
Feel free to ask us any questions here.
2. Payment Process
We offer the following payment methods for your doll:
a. PayPal
b. PayPal Express Visa & MasterCard
c. Split Payment / LoveDollHeaven Layaway Plan
3. Order Processing
a. In-stock dolls: We ship the doll from our overseas warehouse in 1-3 business days after payment is received.
b. Custom Dolls: It takes 1-3 weeks depending on the brand you choose to produce a sex doll.
4. Confirmation
Custom Dolls: We show you pictures of your sex doll for confirmation before we arrange the shipment.
5. Shipping & Customs
We will send a tracking number to your email box within 2-3 days once your doll is shipped.
a. In stock dolls: Delivery takes 3-7 business days.
b. Custom dolls: Delivery time is 7-12 business days. In some countries, import taxes may be required upon delivery. It usually ranges from $100 to $200 and up, depending on the doll. You are responsible for import taxes and duties. Learn more about our shipping policy.
6. Delivery & Inspection
When you receive your sex doll, you will need to take good care of your sex doll during use and handling. Learn more about sex doll care here! If your sex doll is defective when you receive it and has not been used in any way, we can arrange for the doll to be returned as long as you notify us within 24 hours of receiving your doll. Read our return policy here. If you're satisfied with our service and product, send us your reviews.
PAYMENT INFORMATION
It is our responsibility to protect your privacy and payment security, it is very important to us!
We encrypt all information using the SSL protocol. You can see the green padlock on the far left of the URL bar followed by "https://" instead of just "http://" which is unencrypted.Please feel free to shop!
Yes, of course you can! Whenever we run a promotion, you can apply this ad code to your order, we have set the coupon code to auto-apply mode, click "Checkout" and you can see the order coupon automatically applied.
LoveDollHeaven offers two payment options for your security: PayPal or credit cards. Please visit our payment options here.
Yes. If you wish to cancel your order, please send your cancellation request to service@lovedollheaven.com as soon as possible. The following cancellation and restocking fees apply based on when you notify us of this request:
Within 6 hours - you will receive a 90% refund.
After 6 hours - you will receive an 80% refund.
Note: You cannot cancel an order for a "custom" doll at any time. We cannot refund you for a doll made to your specifications.
Click here for more details on the cancellation policy.
SHIPPING INFORMATION
a. In-stock dolls: Shipping time takes 3-7 working days.
b. Custom dolls: Shipping time takes 7-12 working days.
Absolutely! With every package you receive from us, we will always keep the boxes simple yet sturdy, and NO ONE will know what is inside except you.
Yes, we can ship the package to a local FedEx/UPS location for you to pick up. Please include the address of the FedEx/UPS location in your order and we will ship the package there for you to pick up. Please be sure to call FedEx/UPS in advance to confirm their support for package pickup.
Yes, we offer free shipping to the USA, Europe, Canada, Australia, and most of the countries, but the receipt need to pay import taxes and VAT in Europe, we highly recommend the in-stock dolls because of no taxes, and if you have any concerns, please do not hesitate to contact us.
No, but based on our experience, customers who do not want the items shipped to their location can call UPS, FedEx or DHL and have the items held at their shipping warehouse. When the item arrives, the shipping company will call you (you can also track when it arrives online via the tracking number) and the customer can then pick it up.
When you complete the payment. We will send the tracking number to your mailbox within 1-2 days after the sex doll is issued so that you can track the package.
MAINTENANCE & CARE
Storing your sex doll in a cool, dark place will keep her safe from damage. The best way is to place your doll in a sitting position, or lying on her back are also popular storage positions, just make sure she is not wearing tight clothing or dark colored fabrics for long periods of time. Dark fabrics can stain the doll's skin after prolonged exposure.
The main things you want to avoid when storing your sex doll are
1. Contact with dark colored fabrics - these may stain the doll's skin if left in contact for a long period of time.
2. Tight clothing - things like elastic bands can leave permanent marks or indentations on your doll if left on during storage.
3. Sunlight - The sun can cause her skin and facial features to fade unevenly.
4. Extreme Temperatures - Hot and cold temperatures can warp your doll's features over time - these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
5. Pressure Points. If something is pressed into the doll's skin over a long period of time, you may notice some permanent indentations. It is important that the doll be suspended in air or resting on a soft surface.
The makeup used is ordinary cosmetics that will fade over time. Frequent rubbing will accelerate the fading. You can remove and reapply the doll's makeup.
Please try to use the clothes that come with your TPE love dolls. If you want to buy your sex doll new clothes, please buy high quality and light color such as white color clothes, and avoid dark color clothes. Low quality and dark color clothes will cause clothing dye on your sex dolls due to the TPE material characteristic. If you have the clothing dye problem on your adult dolls, please contact us to buy the TPE fading cream to take the color off the sexy doll skin. But the TPE fading cream can only remove the clothing dye to some extent, not completely.
Use TPE glue.
Caring for your doll to get the most out of it is easy. After you have used her to your satisfaction, simply wash her in warm water with a small amount of mild soap. Rinse with clean, warm water before drying thoroughly. Allow it to air dry completely before returning it to its special place. A light dusting of talcum powder can be used to keep the silicone feeling smooth and natural. AVOID petroleum-based lubricants and products containing alcohol or perfume.
As a general rule, we prefer to start our description with the word "clean. You can't throw a TV into a bathtub, but you can wipe it with a rag from time to time. Before cleaning the doll, you should first know the structure of a doll to decide the appropriate way to clean. Inside and outside, the structure of the doll is metal skeleton and TPE skin. Now, you see metal, which means you should be careful about natural enemy - water. We recommend you to clean it in the following way: Powdering the doll is the main method. The frequency is adjusted according to the weather and the doll's exudation of oil. Take a shower as a supplement. Don't use boiling water for washing. The judgment criterion of boiling water is not to produce steam. The neck is the only place where water can get in, which means the doll is safe as long as the neck is protected. The disadvantage is that if water gets in, it is hard to get it out. After a long time, the metal will corrode and smell. So please remember to clean the doll very carefully. As for the bath lotion, there is no problem if it is made by regular manufacturers. But we do not recommend to clean the doll with it frequently because it is also a chemical product.
To prevent bacterial growth, we recommend a thorough cleaning every 14 days. Consider cleaning more frequently depending on use.
Use antibacterial soap mixed with clean, warm water and gently massage the doll's skin with your hands or dab with a light sponge. When cleaning the doll, do not allow the neck and head to get too wet or submerged in water, as this can cause metal parts to rust. If you accidentally get a metal part wet, be sure to dry it immediately to prevent rust.
You can shower or bathe your sex doll.
-Standard skeleton knee flexion amplitude is small, bending to about 90 degrees.
-EVO skeleton can make your doll shrug. The spine is more flexible and can bend left and right.
-Compared to the standard skeleton, the yoga skeleton is a more advanced skeleton. The spine and joints of the Yoga Skeleton are more flexible and can bend left and right, helping to create the hot intimate times desired by doll lovers. The legs can be bent into a W position or down to touch the buttocks.
-Standard breasts are made of TPE material. The doll's breasts are soft and bouncy. When you squeeze them, you will feel some slight firmness.
-When you squeeze hollow breasts, your fingers & thumb will come together with only the TPE material between them. When you lift yourself up on your elbow to feel her breast, it will feel great.
Jelly breasts are softer than the standard breast option. The gel is the perfect in-between and closest to real breast.
Dolls joints are made of steel that is strong enough to be bent in a real man way. Although the joints are strong stillplease do not bend themin improper way. will result in broken joints.Joints can be tightened when a dolli is new and jits should be posed using a frm,two-honded grip on either side of the jint being careful not to twist the skin unnoturly lt snormdl that the joints hove a slight creaking sound for new dols.The joint will loosen withcontinuous use.
You should avoid any tight-fitting clothes that may compress and deform the TPE. As for the size, natural half length is better. We recommend to choose S / M / L / XL for sex dolls.
-Standard breasts are made of TPE material. The doll's breasts are soft and bouncy. When you squeeze them, you will feel some slight firmness.
-When you squeeze hollow breasts, your fingers & thumb will come together with only the TPE material between them. When you lift yourself up on your elbow to feel her breast, it will feel great.
Jelly breasts are softer than the standard breast option. The gel is the perfect in-between and closest to real breast.
Use the screw connector and body attached to the product. 1. Turn the screw at the hole of the head. 2. Place the head to align the holes of the body. Then you can turn the head until you feel it will not fall. 3. Note: Do not over turn the head. Do not damage the hole at the joint of the head.
A sex doll will last anywhere from 3 to 8 years depending on use and care. A sex doll that is used and moved frequently is more likely to suffer from wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur, it is also quite easy to perform repairs on your sex doll.
Do not use heavy objects to press down on the surface of the sex doll, it must lie flat when you are finished using the doll. It is possible to release the pressure temporarily and it will heal by itself. If it doesn't heal for a while, please cover it with a warm wet towel and do this many times to help remove it.
Yes, you can. When brushing a long wig, it is advisable to use a metal brush or comb to brush from its tips.Brush carefully and gradually from the end to the scalp.This way will help you not to mess up the wig.Synthetic fiber wigs are easier to maintain than human hair wigs.
Use water-based lubrication. Please do not use oil-based, petroleum-based or silicone lubricants.
You can use thin iron wire or other tools to pierce a hole, but you cannot cut with knives or other sharp objects. Remember, once holes are pierced, they are permanent.
Absolutely, some of our dolls come with permanent makeup, but you can apply your own makeup over it.
However, some perfumes contain alcohol, which can damage the skin, so we suggest you spray it on a hidden part (such as the armpit) or avoid perfumes that contain alcohol.
Doll in Addition to metal skeleton No Other for Stuffing.
In general, non-extreme posture dolls can be made, standing models can stand, and non-standing models are not allowed to stand.
Can have oral sex. Vaginal intercourse. Anal sex. Breast sex.
Intelligent moaning system with body sensors including a vagina sensor, left breast sensor, right breast sensor (there are pronunciation chips inside), how to use: Set the moaning switch on the back of the doll's body. Please turn on the intelligent moaning system. that reacts to your touch vaginal, breasts with erotic sexual moaning responses - you'll know when you're pleasing her. Her very sexual and intimate voice responses will let you enjoy the ultimate orgasm. Please turn off this button when not in use.
The sex doll maintains a similar appearance to the real person, especially in the hairstyle, face, breasts, etc. that belong to your dream girl.
They are the mouth, vagina, anus, which can bring you amazing sexual pleasure.
Yes. The doll is assembled by the head and body, and the head is detachable. The doll can be attached to different wigs.
Made of medical TPE material. Very similar to human skin. They are very soft.
Inside the doll is a metal frame. The doll can be made with real human skin and makeup in any pose, so once you have it, you can't put it down.
Yes, you will receive the same nude sex doll as shown in the photo. Please note that the clothes and other accessories are for photo display only.
Realistic sex dolls and inflatable dolls are both sex products for male masturbation that imitate female body structure and physiology.
Inflatable dolls require gas to inflate the product.
Buying any type of sex doll depends on personal preference, sex dolls can enhance sexual pleasure.
Yes, sex dolls allow you to enjoy an exciting oral sex life.
The doll is like a real woman with vagina, mouth, anus for sex.
A real doll is a good choice, love doll can have sex with you anytime.
Sex dolls are designed to enhance the sexual experience of men. it can be used as exercises.Always be your sexual partner, no complaints.
You don't need to think about your partner's condition, your movements and thrusts are focused on you, making it feel more focused. realistic sex doll is a unique experience.
Made of TPE material, realistic skin texture, like having sex with a real woman.
Sex is benefit for everyone. sex dolls today are one of the best ways to relieve stress. sex dolls have greatly improved the lives of men. sex doll can help satisfy your physical needs, she can stay with you forever.
Yes, we can. Please send us an email with your requirements.
No, TPE is tasteless. Due to plastic and wrap protection, there may be a slight odor when opening the package.
The skin of sex dolls is very similar to human skin. There are sex dolls made of TPE (Thermoplastic elastomers). They are soft and stretchy.
Sex doll weight is tied to body size and height. Your doll will be heavier if it’s taller.
Still can't find the answer? Please contact us at service@lovedollheaven.com
